Customer Service

Shipping

Our shipping carrier is the United States Postal Service, and we offer several convenient options including Parcel Post, First Class, Priority and Express. You'll receive an e-mail confirmation after you place an order containing your order number, which we ask that you use when corresponding with us with any questions. It's our policy to wait until all of your items are available before we ship your order.

You'll receive a shipping confirmation email with a tracking or confirmation number when your package has shipped. Please note that most shipping carriers' websites initially take a few hours to update the status of your order.

Expedited Shipping

We process orders same-day if they are placed before 11:30am PST, Monday - Friday. Orders placed after 11:30am or on a weekend will likely be shipped the following business day. In the event that an item is out of stock, we will contact you immediately to make alternate arrangements.

International Shipping

The US Postal Service is our international carrier , and we offer both First Class and Priority options. You will be responsible for all duties and taxes incurred upon delivery. Please allow 4-6 weeks for delivery.

In order to expedite delivery of packages going to international P.O. boxes, we will include your phone number on the outside of the package. If you are concerned about that, please e-mail us at orders@farmfreshclothingco.com.

Returns & Exchanges

Returns

You may return any, non sale, Farm Fresh Clothing Co. items within 30 days of delivery, no questions asked, for a full refund or store credit—just let us know what you'd prefer. Credit will be granted in the form of a redeemable gift certificate. We'll e-mail you when we have received your returned item. All purchases of sale items are Final, but if you are unhappy with your purchase let us know and we'll try to be accommodating.

Exchanges

Exchanges on all non-sale merchandise are valid for 90 days after the purchase date, again no questions asked. In the case of defect, we'll pay the return shipping as well.

How to Return or Exchange an Item

Repack the item along with the original receipt and include written information on whether you require an exchange or issue of credit. We recommend that you return the item using an insured carrier such as FedEx, UPS, or USPS Parcel Post, insuring the item for its full value. Postage fees for the return shipment must be prepaid.

Send it to the following address:
Farm Fresh Clothing Co.
708 Gravenstein Hwy. N., # 236
Sebastopol, CA, 95472

Frequently Asked Questions

Is it safe to use my credit card on your store?

We use an Interspire Secure Shopping Cart so you can rest assured that your order information and credit card details are secure with Farm Fresh Clothing Co.

What forms of payment do you take?

We accept Mastercard & Visa. We also accept phone and mail orders. Please email anytime or call the barn at 707-634-7053 during normal business hours (M-F 9am - 4pm PST) for more information.

Do you charge sales tax?

We withhold sales tax for orders delivered to addresses in California.

Do you accept returns or exchanges on sale merchandise?

Please keep in mind that all sales are final when purchasing on-sale items. If you are dissatisfied with your purchase, please let us know, and we will try to accommodate your needs.

Can I change or cancel my order?

If your order hasn't already shipped, we will do our best to change or cancel it for you. Please e-mail us at orders@farmfreshclothingco.com. If your order has already shipped, you may follow the steps to return or exchange your item(s).

How do I know what size to order?

Please review our Sizing page for all the necessary measurements. In general, our shirts straddle the middle ground between youthful and fitted and boxy and roomy. If you like your shirts tight, order a size smaller than you would for a classic American t-shirt, and go up a size if you want 'em extra loose and comfy.

Why do you need my personal infromation?

It's important that we can verify that the person placing an order on our site is really who they say they are. For that reason, we need a valid e-mail address and phone number. We may occasionally delay the shipment of an order until we're able to verify it with you. Learn more about our privacy policy and the safety of your personal information.

What do I do if I receive a damaged or defective item?

First of all, we try to make sure that doesn't happen. If one slips by our eagle-eyed staff, we'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

Do you provide tracking numbers after an order is shipped?

Yep, a shipping confirmation email with a tracking number will be emailed to you when your order has shipped.

My order is taking a long time to arrive. What should I do?

If you have not received your order and you suspect something is wrong, send us an e-mail at orders@farmfreshclothingco.com. Please include the order number from your order confirmation email.

What if I receive the wrong item or an item I didn't order?

Are you missing an item? Check the packing slip that was included with your shipment. Out of stock items are not backordered. If you order an out of stock item, it would be indicated on the packing slip. Contact us at orders@farmfreshclothingco.com if you received the wrong item, and we will arrange an exchange or refund.

My question hasn't been answered. How can I contact you?

Send us an e-mail at orders@farmfreshclothingco.com. Please include as much information as possible, including the order number and your name. Or, you can just give us a call at 707-634-7053 anytime between 9:00 am - 4:00 pm Monday - Friday (PST).